Help Center
How to get in contact with us?
How to get in contact with us?
Feel free to reach out for support or email any enquiries to our team,suppspro1@gmail.com
What shipping options are there?
What shipping options are there?
Standard shipping - sent via standard Australia Post. This is free for orders over $149.95, or you will be charged $9.95 if the order is under $149.95. Express shipping - sent via the Express Network with Australia Post. The cost of this depends on your location around Australia, and the weight of your order. Orders over 5kg will incur further charges. International Shipping – Delivery cost may vary.
Where do you deliver to?
Where do you deliver to?
We deliver Australia wide, however if you live outside Brisbane Metro area you may experience a higher delivery fee depending on your order total.
Do you offer free shipping?
Do you offer free shipping?
Our customers receive free shipping on all products over $149.95 order value in SEQ. T&Cs Apply outside Brisbane Metro.
I have just placed my order but haven’t received confirmation?
I have just placed my order but haven’t received confirmation?
If your account has been debited via our online site, please allow up to 2hrs for your confirmation email to be sent. If you do not receive an email, feel free to contact us at “suppspro1@gmail.com”
When will you dispatch my order?
When will you dispatch my order?
If the order is placed and processed before 2pm on weekdays, we will dispatch the order that afternoon.
Can I click and Collect?
Can I click and Collect?
Certainly, please email or give us a call to arrange Click & Collect.
How do I use an Ambassador’s discount code?
How do I use an Ambassador’s discount code?
Simply type the discount code into the available space (PROMO CODE) once you’re in the checkout cart to activate.
My Promo Code is not working?
My Promo Code is not working?
Majority of our Promo Codes / Ambassador codes will require you to be logged in to an account, so if you haven’t created one with us yet, do so and then log in. Promo Codes will also only apply to full priced items. They will not work with any clearance or already reduced products/bundles, or any bars/snacks etc.
My product is solid or has Clumped?
My product is solid or has Clumped?
Unfortunately, due to varying temperatures and certain formulations of ingredients, some products may inevitably clump, the product is still fine to use at your discretion, although we do offer returns/exchanges/credit. Please email our team for further information, we will need photos of the clumped product, the product manufactured dates, as well as your order number for processing on our end.
What Payment Methods do you accept?
What Payment Methods do you accept?
We currently accept Visa/Mastercard, Credit Card, Bank Deposit, Afterpay
I have changed my mind about the products I purchased.
I have changed my mind about the products I purchased.
If you have processed an order, we require you to get in contact with us immediately so that your transaction can be forfeited, and the funds returned to your account. Once the order has been fulfilled or is on track for delivery, you will have to organise the return of the unopened products resulting in an $9.95 delivery fee. We reserve the right to defer any products we think may have been tampered with.
Can you recommend me products?
Can you recommend me products?
If you would like more information on what products are best suited to you, feel free to express your interest via our email, one of our experienced staff members will reach out and discuss what products will best suit your goals.
The flavor I’m after has been out of stock for months.
The flavor I’m after has been out of stock for months.
Due to recent backlogs in overseas shipping and the increased demand for products and specific flavours, certain flavours may be out of stock for an extended period. If you would like us to make sure you don’t miss out and receive the item when it becomes available next, feel free to send an email to our team.
